Delivery

Local Delivery

Free doorstep delivery for all address within a 30 mile radius of Newcastle city centre. Our local delivery days are currently Tuesdays and Fridays.

Nationwide Delivery

Standard delivery - three (3) to Ten (10) days - £5.99 
Orders over £50 - Free delivery

Please Note - We recycle and reuse all our packaging where possible, so your order may arrive in a box with different branding/product descriptions to what's in your order.

Delivery Details
Please ensure all details are correct, detailing the recipient's full name, delivery address and postcode, along with a telephone number noting and special delivery instructions that may assist our couriers with safe and easy delivery of your item/s. Please also include your own telephone number and email address so that we may notify you in the event of any difficulty found in the delivery of your purchase.

House of Botanics cannot accept responsibility for re-delivery of flowers/plants nor the condition of the flowers/plants once delivery has been attempted due to the nature of our products. Wherever possible please try to ensure the recipient will be available to acccept delivery.

Delivery Instructions
Delivery instructions are given at your own risk. If you give instructions for a parcel to be left with a neighbour or specific place unfortunately House of Botanics can not take responsibility for lost or stolen parcels if a parcel is delivered and something goes wrong

Damaged Goods
If the box arrives damaged, please take photographic evidence before opening your parcel, so we can claim compensation from our courier on your behalf. Any broken or damaged items must also be photographed with their original packaging in order for us to refund you.

Refunds and Returns

We are happy to refund or issue a credit note for items returned in perfect condition within 14 days from receipt.
We aim to process all refunds within 10 working days from receipt. However during busy times, this might take slightly longer. We will email a confirmation once the refund has been made. Please bear in mind that your bank requires time to process/refund you which might add an additional 3-4 days, depending on whom you bank with.

If you decide you would like to return your order, postage will be at your own expense unless the item is faulty or damaged. Please include a piece of paper with your order number and name on it in the box.

Return Address:
House of Botanics
F2a Prospect Business Park
Crookhall LAne
Leadgate
Consett
County Durham
DH8 7PW